BELLINGEN - The Bello Beef Van delivers to all Bellingen addresses weekly on a Tuesday.

COFFS COAST - Our delivery partner, Bello Food Box, covers the entire Coffs Coast region, delivering weekly on Tuesdays, Wednesday and Thursdays (depending on your location). Click here for details

THORA - DORRIGO - ARMIDALE - Waterfall Way will cover these areas weekly on a Tuesday

NATIONAL Home Delivery (All other areas) - Our nationwide delivery partner covers 96.2% of Australian postcodes. We currently dispatch every fortnight, via Sydney and then onwards to all other capital & major cities and many rural towns.

BUTCHERY (Korora, Coffs Harbour)
Tuesdays 1 - 4pm
Wednesdays 10am - 3:30pm
Thursdays 10am - 3:30pm

FARM SHOP (Hydes Creek, Bellingen)
Tuesday 11am - 1pm
Wednesday 9am - 10am
Friday 9am - 10am
or other times by appointment.

LOCAL FARMERS MARKETS
When checking out, select Farm Pick Up - and note which Markets you would like to collect your order from. We currently arrange collections at:
WED: Bellingen Farmers and Producers Markets (2:30 pm - 5:30 pm)
THUR: Dorrigo Green Markets (3pm - 5pm)
SAT: Bellingen Growers Markets (8 am - 11 am).

• Our delivery partners provide tracking updates. We'll also notify you before dispatch.

• Ensure someone is home to receive perishable goods. We're not liable for products left unattended.

• All meat goods are handled and delivered following strict food-safe standards. We're committed to compliance with food safety regulations for your peace of mind.

Product Quality Assurance Policy:

• Commitment to providing high-quality, and ethically sourced products to customers.
• Regular quality checks on products to ensure safety.
• Clear guidelines for handling and storing products to maintain quality standards.

Customer Service Policy:

• Dedication to exceptional customer service, including prompt responses to inquiries and concerns.
• Policies for handling customer complaints and ensuring satisfactory resolutions.
• Training programs for staff to ensure they deliver friendly and knowledgeable service to customers.

Food Safety Policy:

• Adherence to strict food safety regulations and standards in handling, processing, and delivering food products.
• Regular sanitation and hygiene practices in the farm shop and during product packing and delivery.
• Employee training on food safety protocols and procedures.

Delivery Policy:

• Clear guidelines for delivery areas, schedules, and fees.
• Procedures for packaging products securely to maintain freshness during transit.
• Policies for handling delivery issues such as delays, damages, or missing items.

Return and Refund Policy:

• Transparent policies for returns and refunds in case of damaged, defective, or unsatisfactory products.
• Procedures for processing returns and issuing refunds promptly.
• Clear communication of return and refund conditions to customers.

Privacy Policy:

• Commitment to protecting customer privacy and confidentiality of personal information.
• Guidelines for collecting, storing, and using customer data in compliance with privacy regulations.
• Clear communication of privacy practices to customers and opportunities for opting out of data collection.

Sustainability Policy:

• Commitment to sustainable farming practices, environmental conservation, and ethical treatment of animals.
• Efforts to minimize environmental impact through waste reduction, energy efficiency, and responsible packaging.
• Transparency in sourcing practices and support for local producers and suppliers.

Community Engagement Policy:

• Active involvement in the local community through partnerships, events, and initiatives.
• Support for local charities, schools, or community organizations through donations or sponsorships.
• Opportunities for community feedback and input on business practices and product offerings.