Delivery Options:

LOCAL Home Delivery (BELLINGEN): $7.50

  • Bello Beef Van will deliver to your home every Tuesday

REGIONAL Home Delivery (COFFS COAST): $14

  • Bello Food Box, our local delivery partner, covers the entire Coffs Coast region, delivering weekly on Tuesdays, Wednesday and Thursdays (depending on your location).

REGIONAL Collection Points (COFFS COAST): $7.50

  • If you are outside Bello Food Box's delivery route - choose a Collection Point HUB. Click here for details.

REGIONAL Home Delivery (Thora, Dorrigo, Armidale): $20

  • Waterfall Way couriers deliver most days west of Bellingen.

NATIONAL Home Delivery (Other Areas): $33 (up to 24kg)

  • Nationwide delivery via our partner covering 96.2% of Australian postcodes. We'll confirm delivery feasibility after you place your order. We currently dispatch every fortnight.

Pick-Up Options:

BUTCHERY (Korora) on Monday afternoons

FARM SHOP
(Bellingen) Wednesday & Friday mornings, or by appointment.

LOCAL FARMERS MARKETS
At check out, select Farm Pick Up - and then nominate the Markets you would like to collect your order from (in the Notes section of your order) choosing from:
WED: Bellingen Farmers and Producers Markets (2:30 pm - 5:30 pm)
THUR: Dorrigo Green Markets (3pm - 5pm)
SAT: Bellingen Growers Markets (8 am - 11 am).

Delivery Communication:

  • Our delivery partners provide tracking updates. We'll also notify you before dispatch.

Customer Responsibility:

  • Ensure someone is home to receive perishable goods. We're not liable for products left unattended.

Food Safety Assurance:

  • All meat goods are handled and delivered following strict food-safe standards. We're committed to compliance with food safety regulations for your peace of mind.

Product Quality Assurance Policy:

  • Commitment to providing high-quality, and ethically sourced products to customers.
  • Regular quality checks on products to ensure safety.
  • Clear guidelines for handling and storing products to maintain quality standards.

Customer Service Policy:

  • Dedication to exceptional customer service, including prompt responses to inquiries and concerns.
  • Policies for handling customer complaints and ensuring satisfactory resolutions.
  • Training programs for staff to ensure they deliver friendly and knowledgeable service to customers.

Food Safety Policy:

  • Adherence to strict food safety regulations and standards in handling, processing, and delivering food products.
  • Regular sanitation and hygiene practices in the farm shop and during product packing and delivery.
  • Employee training on food safety protocols and procedures.

Delivery Policy:

  • Clear guidelines for delivery areas, schedules, and fees.
  • Procedures for packaging products securely to maintain freshness during transit.
  • Policies for handling delivery issues such as delays, damages, or missing items.

Return and Refund Policy:

  • Transparent policies for returns and refunds in case of damaged, defective, or unsatisfactory products.
  • Procedures for processing returns and issuing refunds promptly.
  • Clear communication of return and refund conditions to customers.

Privacy Policy:

  • Commitment to protecting customer privacy and confidentiality of personal information.
  • Guidelines for collecting, storing, and using customer data in compliance with privacy regulations.
  • Clear communication of privacy practices to customers and opportunities for opting out of data collection.

Sustainability Policy:

  • Commitment to sustainable farming practices, environmental conservation, and ethical treatment of animals.
  • Efforts to minimize environmental impact through waste reduction, energy efficiency, and responsible packaging.
  • Transparency in sourcing practices and support for local producers and suppliers.

Community Engagement Policy:

  • Active involvement in the local community through partnerships, events, and initiatives.
  • Support for local charities, schools, or community organizations through donations or sponsorships.
  • Opportunities for community feedback and input on business practices and product offerings.